Terms & Privacy

1. Nature of Services

Tarot readings and spiritual consultations provided by Luke Woolston are intended for entertainment, personal reflection, and spiritual guidance purposes only. They do not constitute medical, legal, financial, or psychological advice. You should always consult a qualified professional for matters relating to health, law, finance, or mental wellbeing.

2. No Guarantees

Readings are based on interpretation and intuition. No guarantees are made regarding the accuracy, completeness, or outcome of any reading. The future is not fixed, and readings reflect potential trajectories based on current energies and circumstances.

3. Client Responsibility

You are solely responsible for any decisions or actions you take based on a reading. Luke Woolston accepts no liability for any consequences arising from the interpretation or application of information provided during a session.

4. Age Requirement

You must be at least 18 years of age to book a reading. If you are under 18, you must have the consent of a parent or legal guardian.

5. Booking and Payment

All bookings are made through the booking system on this website. Payment is required at the time of booking and is processed securely via Stripe. Prices are listed in Australian Dollars (AUD). A booking is not confirmed until payment is received in full.

6. Payment Request Links

Where a reading has been arranged directly with Luke (via WhatsApp, phone, or email), a payment link may be sent to confirm the appointment. Payment links expire 48 hours after creation. A booking made via payment link is not confirmed until payment is received. If a link expires, please contact Luke to arrange a new one.

7. Cancellations and Refunds

Cancellations made at least 24 hours prior to the scheduled appointment are eligible for a full refund or rescheduling. Cancellations made within 24 hours of the appointment are non-refundable. No-shows are non-refundable. Luke Woolston reserves the right to cancel or reschedule any appointment, in which case a full refund will be provided.

8. Confidentiality

All readings are treated as confidential. The content of your reading will not be shared with any third party without your explicit consent, unless required by law.

9. Right to Refuse Service

Luke Woolston reserves the right to refuse service to anyone at any time, for any reason. This includes the right to end a reading in progress if the reader feels it is appropriate to do so. In such cases, a refund may be offered at the reader's discretion.

10. Product Descriptions

Every effort is made to describe and display products accurately. However, slight variations in colour, texture, or finish may occur between the product images and the physical item. Hand-made and hand-finished items are unique by nature — minor variations are part of their character and are not considered defects.

11. Pricing and Payment

All prices are displayed in Australian Dollars (AUD) and include GST where applicable. Payment is processed securely via Stripe at the time of purchase. An order is not confirmed until payment is received. Prices may change without notice, but changes will not affect orders already confirmed.

12. Stock and Availability

Items displayed as “Available” are believed to be in stock at the time of listing. In the rare event that an item is unavailable after purchase, you will be notified promptly and offered a full refund.

13. Shipping (Physical Products)

Physical products are shipped within Australia via Australia Post. Orders are typically dispatched within 3–5 business days. Shipping costs are calculated per item and displayed at checkout. Luke Woolston is not responsible for delays caused by the postal service. If your order has not arrived within 14 business days of dispatch, please get in touch.

14. Digital Products

Digital products (PDFs, guides, workbooks) are delivered via email to the address provided at purchase. Delivery is typically within minutes of payment. Digital products are for personal use only and may not be redistributed, resold, or shared without prior written consent.

15. Returns and Refunds (Physical Products)

If a physical product arrives damaged or is not as described, please contact us within 14 days of delivery with photos of the issue. We will offer a replacement or full refund at our discretion. Return shipping costs for faulty or incorrectly supplied items will be covered by Luke Woolston. Change-of-mind returns are accepted within 14 days of delivery provided the item is unused and in its original condition. Return shipping for change-of-mind returns is at the buyer's expense.

16. Refunds (Digital Products)

Due to the nature of digital goods, refunds are not available for digital products once they have been delivered, except where required by Australian Consumer Law.

17. Purchase and Delivery

Enchantments (gift cards) are delivered via email to the recipient at the email address provided by the purchaser. The recipient will receive a unique redemption code. It is the purchaser's responsibility to ensure the recipient's email address is correct.

18. Redemption

Enchantments can be redeemed at checkout when booking a reading or purchasing from the shop. Amount-based enchantments may be applied to any reading service or shop product. Service-based enchantments are valid only for the specific reading type stated. If the enchantment value exceeds the order total, the remaining balance is retained for future use. Enchantments are not redeemable for cash.

19. Expiry

In accordance with Australian Consumer Law, enchantments do not expire. Your enchantment code will remain valid indefinitely.

20. Refunds

Enchantments that have not been redeemed (in full or in part) may be refunded to the original purchaser upon request. Partially redeemed enchantments are not eligible for refund. Please contact us to request a refund.

21. Intellectual Property

All content on this website, including text, images, product descriptions, and design, is the property of Luke Woolston and is protected by copyright. Reproduction, distribution, or use of any content without prior written permission is prohibited.

22. Limitation of Liability

To the fullest extent permitted by law, Luke Woolston shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or in connection with the use of services or products provided, including but not limited to emotional distress, financial loss, or any other damages.

23. Australian Consumer Law

Nothing in these terms is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable consumer protection legislation that cannot be excluded by agreement.

24. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

25. Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the website and services constitutes acceptance of any changes.

1. Information We Collect

When you book a reading, purchase from the shop, buy an enchantment, or contact us, we may collect personal information including:

• Your name, email address, and phone number
• Shipping address (for physical product orders)
• Payment information (processed securely by Stripe — we do not store card details)
• Reading preferences, notes, and session details you choose to share
• Recipient details when purchasing an enchantment

2. How We Use Your Information

Your information is used to:

• Provide the services and products you have requested
• Communicate with you about bookings, orders, and deliveries
• Send booking confirmations, reminders, and order updates
• Deliver enchantment codes to gift recipients
• Improve our services

We do not use your personal information for marketing purposes without your explicit consent.

3. Data Storage

Your personal information is stored securely on hosted database services (Supabase) with encryption at rest and in transit. Access is restricted to Luke Woolston only. We use industry-standard security measures to protect your data from unauthorised access, alteration, or destruction.

4. Third-Party Services

We use the following third-party services, each with their own privacy policies:

• Stripe — payment processing for bookings, shop orders, and enchantments
• Resend — transactional email delivery (confirmations, reminders, enchantment codes)
• Supabase — secure database and file storage
• Netlify — website hosting

We do not sell, trade, or share your personal information with any other third parties.

5. Cookies

This website uses a minimal session cookie for admin authentication. No tracking cookies, analytics cookies, or third-party advertising cookies are used. You can choose to disable cookies through your browser settings.

6. Your Rights

Under the Australian Privacy Act 1988 and applicable state legislation, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for any processing based on consent

To exercise these rights, please contact us at the email address below.

7. Data Retention

We retain your personal information only for as long as necessary to provide the services you have requested, or as required by law. Booking records and order histories may be retained for accounting and legal purposes. You may request deletion at any time.

8. Data Breaches

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the website and services constitutes acceptance of any changes.

10. Contact

If you have any questions about these terms, our privacy policy, or wish to exercise your data rights, please contact: lukewoolston@gmail.com